We guarantee 100% satisfaction. If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days of receiving the order.
Please note that the following conditions apply:
- You are responsible for paying to return the item(s) to our fulfillment center. There is no additional charge when we ship your exchange items to you.
- Shipping charges are not refunded when you return an item.
- Items must be in new, resaleable condition. Clothing items must have tags attached to be returnable.
- If we do not have your requested exchange item on hand, we may issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.
- We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our customers' credit card information on file, we are unable to charge your card for any difference in price.
- We can only process exchanges for like-quantities. For example, if you return (1) T-shirt, we cannot process an exchange for (2) T-shirts, even if the total merchandise value is the same.
If any of the items in your order are damaged or defective, please do not return the items to our fulfillment center.
We will happily replace your damaged merchandise for you!
We kindly ask that you do not ship damaged merchandise back to us
Please hold onto the damaged merchandise in case the shipping carrier wants to collect the damaged merchandise as part of the claim process.
Please note, if your item appears to have a manufacturing defect (eg: misprinted logo, hole in fabric) we will happily replace your defective merchandise for you!
We kindly ask that you do not ship defective merchandise back to us.
Please hold on to any defective merchandise while your replacement item is being shipped to you. In some cases we may collect the defective item at our expense.
Please note, if your item appears to have been damaged in shipping (e.g.: box is damaged, insufficient packing materials, etc.) or if your item appears to have a manufacturing defect (e.g.: misprinted, hole in fabric, etc.), please contact us by using the "Contact Us" tab above and make sure to include the following information:
- Order number
- Defective item
- Description of the defect / Notes about the condition of the box, packing materials, etc
Once you contact us, we will initiate a claim with the shipping carrier and have a replacement item sent to you immediately.